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Important Global Message

Maintenance Alert

The Miami-Dade County Portal will be undergoing maintenance starting at 11 p.m. Saturday, May 3 and for all of Sunday, May 4. Intermittent outages may be experienced. We apologize for any inconvenience.

Thank you for your patience as we improve our online services.

Inmate Phone System

Families and friends, who wish to start a new account with GTL, should contact GTL’s AdvancePay Customer Service Department for more information about the Inmate Family Prepaid Program.

You can also contact GTL to block inmate telephone calls.

AdvancePay Service Dept.
Department 1722,
Denver, Colorado 80291-1722

Phone 1-877-650-4249 or 1-866-230-7761
Customer Service Hours (Central Time):
Monday - Friday 6 a.m. to 10 p.m.
Saturday & Sunday 8 a.m. to 7 p.m.

If you cannot view PDF Get Acrobat! files, you can download Acrobat Reader  for free from Adobe Systems, Inc. In order to use PDF files, you must have Acrobat installed on your computer.

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