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    Comments & Suggestions

    We welcome your feedback. Use the form below to express general comments on transit, suggestions for improving transit service, or to commend a transit employee. Provide as much information as possible. To receive a reply by e-mail or US mail, complete the contact information at the bottom of the form. For other concerns about transit, use the Complaints & Concerns form.
     

    Paratransit (STS) Comments/Complaints Form.

    Required fields are marked with an asterisk (*).

    Service Type:*

    Metrobus Metrorail Metromover Other

    Boarding Location:         
                                                                (Street & closest intersection OR station name)

    Comments:

    Enter comments and suggestions here:*

    Thank you for your input. Your comments will be documented with a Community Report number. To receive follow-up information, the following fields are required.

    Contact Information:

    First Name
    Last Name
    Address
    Apt.
    City
    State
    Zip Code
    Daytime Telephone ex (3055551212)
    Evening Telephone ex (3055551212)
    E-mail Address

     

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    Contact Us
    • Customer Services
      (English/Spanish/Creole)
      305-891-3131

    • TTY Users
      305-499-8971
      (deaf or hard of hearing)

    • Hours of Operation
      Customer Services
      Monday - Friday
      7 a.m. to 8 p.m.  
      Saturdays
      8 a.m. to 5 p.m.
      Sunday
      Closed

    • Trip Planning
      305-891-3131
      Monday - Friday
      7 a.m. to 8 p.m.
      Saturdays
      8 a.m. to 5 p.m.
      Sunday
      Closed

    • Special Transportation Service  (STS)
      786-469-5000

    • Transit Watch
      305-375-2700 (Safety Hotline)

    • Feedback Zone
     
     
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