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    Concerns & Complaints

    We welcome your feedback. Use the form below if you have a complaint about transit service or a transit employee. Provide as many details about the incident as possible. This will help us take the appropriate action. To receive an update on our investigation, complete the contact information at the bottom of the form. For general remarks on transit use the Comments & Suggestions form.
     

    Paratransit (STS) Comments/Complaints Form.

    Service Type:

    Metrobus Metrorail Metromover Other

    Date of Incident:  ,

    Time: :  

    Boarding Location:         
                                             
    (Street & closest intersection OR station name)

    Direction of Travel:

    North South East West

    Destination or MDT Stop: 
                                              
    (Street & closest intersection OR station name)

    Bus Route:    (Metrobus related)

    Vehicle #:      (if available)

    Details are very important in the processing of this form.  Indicate the subject of your feedback (i.e. bus late, bus bench request, commendation).  Provide as much information as possible, including personnel descriptions.

    Details:

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    Please complete the information below to receive a Community Report number, or so we may contact you for additional information, if necessary.

    Contact Information:

    First Name
    Last Name
    Address
    Apt.
    City
    State
    Zip Code
    Daytime Telephone ex (3055551212)
    Evening Telephone ex (3055551212)
    E-mail Address

     

     

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    Contact Us
    • Customer Services
      (English/Spanish/Creole)
      305-891-3131

    • TTY Users
      305-499-8971
      (deaf or hard of hearing)

    • Hours of Operation
      Customer Services

      Monday - Friday
      7 a.m. to 8 p.m.  
      Saturdays
      8 a.m. to 5 p.m.
      Sunday
      Closed

    • Trip Planning
      305-891-3131
      Monday - Friday
      7 a.m. to 8 p.m.
      Saturdays
      8 a.m. to 5 p.m.
      Sunday
      Closed

    • Special Transportation Service  (STS)
      786-469-5000

    • Transit Watch
      305-375-2700 (Safety Hotline)

    • Feedback Zone
     
     

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