| Senior citizens and people with disabilities in our community regularly use Miami-Dade Transit's Metrorail, Metromover, and Paratransit services.
Buses with wheelchair lifts and low-floor buses, available on all Metrobus routes, have raised our transit system to a new level of accessibility, providing increased independence for our passengers with disabilities.
Accessible Metrobus Routes
All Miami-Dade Transit buses are now wheelchair-accessible. Look for the international accessibility symbol on the front and side of the bus. If any barrier prevents your approaching the bus stop in a wheelchair or interferes with boarding, report the problem at 305-654-6586, Monday through Friday, 8:30 a.m. to 4:30 p.m.
Most routes connect with Metrorail. Where applicable, transferring is available between bus routes.
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Riding Metrobus or Metrorail at the Discount Fare
Most residents and visitors with disabilities and local youth in grades K-12 can ride Metrobus or Metrorail at half the regular fare with a discount-fare EASY Card. To ride at the discount fare, you must load your EASY Card with monetary value to ride at the discount fare of $1 per trip, or with a 1-Day pass for $5, a 7-Day pass for $13 or a 1-Month pass for $50 before boarding a bus or train.
People with disabilities can apply for the EASY Card for discount-fare riders at the Transit Service Center on the second level of the Government Center Metrorail station, Monday through Friday, 7 a.m. to 6 p.m., excluding holidays. Anyone with a permanent disability must produce a letter from a doctor or a valid ADA card from another region as proof of a medical condition. Medicare recipients also qualify to ride at a discount fare on Metrobus. Students are issued discount-fare EASY Cards by their schools. Metromover is free.
Metrorail riders with a state-issued parking permit or license plate for people with disabilities may park free in spaces designated for disabled riders.
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Office of Civil Rights and Labor Relations – ADA Compliance
The office of Civil Rights and Labor Relations ADA Compliance Unit has professional supervision over MDT’s procedures regarding departmental compliance with the Americans with Disabilities Act. The Responsibilities consist of: (1) administrating the development of MDT policies, procedures and operational or managerial practices to comply with the ADA, (2) assisting the disability community and MDT management with problems or complaints, and (3) resolving disability or ADA-related issues affecting the department, including addressing accessibility concerns in areas such as MDT facilities, employment, communications, vehicles, systems and services.
Please contact Maud Lizano, MDT ADA Coordinator:
1. If you are not satisfied with a resolution/response to your complaint regarding MDT’s services: Metrobus, Metrorail, Metromover or Special Transportation Service (STS).
2. If you need to be provided with auxiliary aids and services for communications in alternate format (audiotape, Braille or computer disk), a sign-language interpreter or other accommodations. Requests for auxiliary aids and service have to be made five days in advance.
Miami-Dade County provides equal access and equal opportunity in employment and does not discriminate on the basis of disability in its programs or services.
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Special Transportation Service (STS)
If you have a disability, as classified by the Americans with Disabilities Act (ADA), that prevents you from using regular transit services (Metrobus, Metrorail, and/or Metromover), you may be eligible to use Special Transportation Service (STS). This service offers shared-ride, door-to-door transportation using accessible vehicles. The service is available throughout most of urbanized Miami-Dade County and operates seven days a week, 24 hours a day.
For more information on STS, see the STS Rider's Guide  .*
*Note: The STS Rider's Guide is currently under review and will be updated. Also, please be aware that a one-way trip on STS is now $3. For a list of fares, click here.
Click here for additional STS information.
Or call STS, 786-469-5000; TTY Users (deaf or with hearing impairments) 305-263-5459.
For more information on transit accessibility, call Customer Services at 305-891-3131, 6 a.m. to 10 p.m., Monday-Friday; 9 a.m. to 4 p.m. on weekends, excluding holidays.
Miami-Dade County provides equal access and equal opportunity in employment and does not discriminate on the basis of disability in its programs or services. Auxiliary aids and services for communication are available with five days' advance notice. For material in alternate format (audiotape, Braille or computer disk), a sign-language interpreter or other accommodations, please contact:
Miami-Dade Transit
701 NW 1st Court, Suite 1700
Miami, FL 33136
Attention: Maud Lizano
MDT ADA Coordinator
Phone: 786-469-5478
Fax: 786-469-5589
E-mail: mlizano@miamidade.gov
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